Digital Business Analyst

Job Role

To analyze and gather data & inputs related to Digital Channels, Products and Services in order to develop a good understanding of the business requirements and related operations; to ensure solutions recommended are feasible and aligned with digital strategy. To work closely with Agile team to define sprints and to document/manage user stories.

Responsibilities

Strategy

• To work closely with Channel Managers to support them to create the channel strategy and to strategic initiatives & digital roadmap

1. Digital Business Analysis

• To prepare value proposition presentations around the identified enhancements/products and presents it to the stakeholders (Digital, Business Lines, Customer Experience, Technology & so on) for a common alignment
• To develop & own the Business Requirements Documents (BRDs) on digital channels, with full & deep understanding of the  strategy & evolution of digital channels
• To liaise closely with relevant stakeholders to ensure a full and clear understanding of the digital business requirements, and to obtain their approvals
• To proactively identity continuous enhancements of business & system processes, digital policies and practices, and make recommendations about products and features that would support a positive, secure and efficient business value & customer experience
• To work closely with the Channel Manager/Product Owner in an agile manner to develop and review user stories

Change Delivery & Planning

• To work closely with the channel manager to support them in prioritizing the backlog related to their digital channel
• To work closely with the scrum master and Agile team, and to follow the Agile standards & methodology as directed

Customer Experience & Innovation

• To support the channel managers to achieve the target NPS of digital channels, and to explore opportunities to enhance the customer experience
• To work closely with with the customer journey manager to ensure the alignment with the BRD

Performance & Financial Monitoring

• To Identify and uses key financial and digital indicators necessary to measure business performance on the channel
• To monitor and evaluate the performance d and business impacts of the CRs/BRDs
• To support channel managers to achieve the defined KPIs, including the financial targets

General

• To ensure the adherence to the banks processed and brand image

Skills

Professional

• Knowledge on the banking sector in KSA and the region
• Strong understanding/ experience in digital banking & digital channels
• Excellent understanding and exposure to Technology
• Ability to build effective networks with BUs & stakeholders
• Strong verbal communication and storytelling skills
• Strong analytical, problem solving & communication skills

Technical

• In-depth knowledge in Business Writing & Business requirements / Analysis
• Knowledge in project management
• Knowledge in Agile/Scrum & digital operating models, specifically in Story/Acceptance criteria development 
• Knowledge in customer experience & customer insights