إنتهت صلاحية هذا الإعلان الوظيفي لقد إنتهت صلاحية هذا الإعلان الوظيفي و هو غير مفتوح حاليا لأي طلبات عمل.
إرفاق
The Saudi Investment Bank
الرياض, السعودية
تم النشر 2020/08/16 11:21:08
تنتهي 2020-08-30
الرقم المرجعي: JB1100004618
وصف الوظيفة
Job Role
To manage the business development, service design, quality & sustainability of the assigned digital channels/products to deliver the agreed digital roadmap; to work closely with business lines to achieve the agreed financial target, channel usage, migration plans, customer satisfactions score & brand image.
Responsibilities
1.Strategy
•To define a clear channel strategy and a channel evolution roadmap considering global/local trends, business needs, customer experience and the overall digital bank vision.
2.Business Development & Operations
•To manage the business development/analysis and service design of CRs & projects on the assigned digital channels
•To define an attractive value proposition to improve the experience and performance of the assigned digital channels through new products, services & technology
•To execute day-to-day operations related to the assigned digital channels, including the system sustainability, channel performance & channel quality
•To work closely with the marketing team to plan and execute the campaigns related to the assigned digital channels
3.Change Delivery & Planning
•To manage the overall delivery of the assigned Digital channel portfolio, as defined by the digital roadmap within the required standards
•To ensure the alignment & synergy between the delivery planning of CRs/Projects & the achievement of the defined KPIs
•To work closely with the scrum master and Agile team, and to follow the Agile standards & methodology as directed
•To manage the work & the alignment with stakeholders including compliance and SAMA to obtain the required approvals
4.Customer Experience & Innovation
•To achieve the target NPS of digital channels, and to explore opportunities to enhance the customer experience
•To deliver/manage innovative ideas and value-added services on the assigned digital channels
•To ensure the alignment between the business requirements and the customer journey with any change.
5.Performance & Financial Monitoring
•To monitor the revenue generated by the digital channels
•To ensure the achievement of defined KPIs, including the financial targets
6.General
•To ensure the adherence to the banks processed and brand image
المهارات
Skills
1.Professional
•Knowledge on the banking sector in KSA and the region
•Strong understanding/ experience in digital banking & digital channels
•Ability to build effective networks with BUs & stakeholders
•Strong verbal communication and storytelling skills
•Strong analytical, problem solving & communication skills.
2.Technical
•Knowledge in project management.
•Knowledge in Agile & digital operating models.
•Knowledge in customer experience
تفاصيل الوظيفة
مكان الوظيفة
الرياض, السعودية
الدور الوظيفي
تكنولوجيا المعلومات
نوع التوظيف
موظف
المرشح المفضل
المستوى المهني
متوسط الخبرة
عدد سنوات الخبرة
الحد الأدنى: 5 الحد الأقصى: 7
الجنسية
المملكة العربية السعودية
الشهادة
بكالوريوس
